This case study was originally published by our point of sale partner, ICRTouch, on 6th September 2024.

Located in the historic village of Alford, the Grampian Transport Museum boasts an impressive range of transport exhibits, from travelling chariots of the 1800’s to some of the fastest cars ever made. The venue showcases hundreds of transport artefacts and operates a newly refurbished tea room, reception and shop, alongside which they offer a range of visitor services from tours and talks, to hiring meeting rooms for private functions and more.

In order to streamline day to day operations, The Grampian Transport Museum reached out to an Authorised ICRTouch Gold Partner, EPOS Systems, for a range of intuitive EPOS solutions to meet their needs.

The brief - Streamlined communication and enhanced operational efficiency

The museum team were looking for a system that enabled them to create a seamless process between front of house and kitchen teams, streamlining communications and speeding up service. They needed a solution that’s easy-to-use, efficient and can be installed quickly, with minimal disruption during business hours.

Due to the range of services they offer and various revenue streams across the tea rooms and retails shops, intelligent reporting was also a requirement, in order to gain a complete bird’s eye view of the museum’s entire operations.

In order to effortlessly upgrade their existing systems, the Museum reached out to our Authorised Gold Partner, EPOS Systems, who listened carefully to their needs and suggested a range of solutions.

The solution - Robust and reliable systems that streamline operations

The EPOS Systems team decided to implement the following solutions to meet the customer’s needs:

The experienced EPOS Systems team were able to accommodate the museum’s tight timescale for replacing their old POS systems by installing the new ICRTouch ecosystem remotely.

The result - Efficient service and informed business decisions

The systems provide the museum with an easy to use and efficient solution that streamlines communication between front of house and kitchen teams, allowing them to carry out day-to-day operations more seamlessly.

The customer especially loved the system’s stock management features. Having input all stock information and menu recipes, they’re using these features to get a better handle on the museum’s stock control and gain an understanding of where cost cuts can be made.

The museum now benefits from a solution that covers every aspect of the business, allowing them to streamline operations, boost revenue and make informed decisions at the same time.

“We implemented ICRTouch's TouchPoint with support from DigiTickets to take control of our kitchen and food functions in the museum, and give us full visibility of waste, sales and profitability in a way we’ve never had before. The EPOS Systems team were very helpful and delivered the project on time, to our needs and requirements. The team find the new ways of working simpler and it’s helping them to save time to better serve our visitors.”